Sales Terms and Conditions

The use of the website, and/or the placing of an order, is subject to your acceptance of these Terms and Conditions.


In these Terms and Conditions, the following expressions are to be understood as defined below:

‘the Company’/’we’ shall mean Drapers Material Handling Ltd; registered office: Plot 4, Unit 1, Warrenwood Industrial Estate, Stapleford, Hertfordshire SG14 3NU.

‘the Customer’ shall mean the person, company or organisation, the user of this website, with whom the contract to sell the goods is made by the Company.

‘the Products’ means the sale and/or supply of goods and/or services that are ordered from the Company’s website or directly via phone/email.


These conditions shall form the basis of the contract between the Company and the Customer for the sale and purchase of products but shall not, in their application, affect the statutory rights of the Customer in any way. These conditions shall apply in their entirety to all quotations made and all orders accepted on behalf of the Company unless specific amendments or changes are agreed in writing on behalf of the Company.

  • Acceptance of Orders

We undertake to acknowledge receipt of the order without any due delay.

No order shall be binding to the Company unless and until it has been acknowledged and accepted electronically or otherwise in writing by the Company.

Orders are accepted on the strict understanding that all liabilities of the Company to the Customer shall be discharged on receipt by the Customer of a satisfactory product made to specification.

Orders are accepted subject to the following terms and conditions which are deemed to be incorporated in all contracts of the Company to sell goods.

If we are unable to accept your order, we will inform you of this and will not charge you for the goods. This might be because the goods are out of stock, because we have identified an error in the price or description of the goods or because we are unable to meet a delivery deadline you have specified.

If you wish to make a change to the goods you have ordered please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the goods, the timing for delivery or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

  • Privacy

Please refer to our Privacy Policy and Cookie Policy

  • Prices

Prices are in £ Sterling, for each product online are correct at the time of entering the information onto the system. The purchase price is deemed to exclude Value Added Tax (VAT) and this will be added where applicable. All prices quoted are liable to VAT standard rate as at the date of purchase.

Prices may have to be increased to meet world commodity costs at any time.

If a price is listed on our website that is the price you pay, if the price changes after you have purchased the goods to a higher or lower price, we cannot give you the lower price.

  • Payment

You may order and pay for your order in any of the following ways:

PayPal - for online website purchases only

Pro-forma invoice or via BACS by telephone

Unless otherwise agreed, accounts are due and become payable no later than 30 days from delivery of the Company’s invoice.

The Company reserves the right to suspend or terminate supply and credit facilities if payment by any customer is in default.

  • Delivery

Any delivery time referred to in any online quotation or acceptance by the Company shall be deemed to commence from the date of receipt by the Company of an official order electronically signed by the Customer and accepted in writing or by electronic means by the Company.

If delivery is delayed by strikes, fires, accidents, defective materials, or other causes beyond the reasonable control of the Company, a reasonable extension of time for delivery shall be granted to the Company by the Customer.

  • Frustrated or Delayed Delivery

Whilst every endeavour will be made to adhere to quoted delivery times, the Company cannot accept liability for any losses incurred by the Customer that result from delay unless within the prior, reasonable contemplation of both parties when the contract was entered.

Delays shall not entitle the Customer to cancel the order nor to claim for loss of trade, or profits or damages against the Company. In case of delays caused by circumstances beyond its control, including force majeure happenings such as fires, floods, earthquakes, wars, strikes, riots, civil commotions, epidemics and unpredictable natural events beyond the control of the Company or acts of governmental authorities, including supra-national governmental bodies, the Company retains the right to either suspend deliveries or to cancel the contract without liability.

  • Delivery Costs

Standard delivery cost for goods delivered to mainland UK addresses will be charged at the rates specified.

For deliveries to other destinations please contact us prior to making your purchase for an accurate quotation.

We may amend these delivery costs, please check the delivery costs page every time you order any goods to ensure you understand the costs that will apply.

If our courier cannot deliver your goods to you due to there being no one to accept them, as arranged by you, there will be a handling charge equivalent to our costs incurred by our courier.

  • Shortages and Damages on Receipt of Goods

The Customer shall note any claim for short delivery and/or for damage to goods during transit on the delivery note and shall confirm the claim in writing to the head office of the Company within seven days from the date of delivery.

  • Company Guarantee

The Customer shall carry out a thorough inspection of the goods within 7 days after their delivery and shall give immediate written notification to the Company of any defects, faults, short or wrong deliveries that a reasonable examination would reveal.

Subject to compliance with the above requirements which shall be a condition precedent to the Company’s liability, the Company shall, at the Customer’s discretion, replace, or give a refund on, any products which are not satisfactory due to faulty materials or workmanship. The Company shall, however, not be liable for any consequential damage or loss unless such damage was within the prior contemplation of both parties at the time of entering into the contract.

  • Our Goods

The content of this site is based on sources that we can consider as reliable, but for which we can't guarantee the accuracy, integrity or quality. The shown information (specifications, prices, images) should be considered as an indication and can be changed at any moment and without any prior notice.

You must check the description and the specification of the goods you require before placing your order to determine that this meets your requirements and check that the goods are suitable for the end use environments to which the goods may be destined.

Goods may vary slightly from their pictures, any images of the goods on our website are published as a guide and for illustrative purposes only and do not form part of the contract.

We may amend our website from time to time to correct any typographical, pricing, clerical or other error or omission.

In the unlikely event that a product is listed with an incorrect price, either due to a typographical error, or as a result of an error in pricing information given to us by either a manufacturer or supplier, we reserve the right to refuse your order. We will inform you of this error and if you do not wish to proceed at the correct price and your credit card has been debited before the error has been noted, we will immediately refund all monies to the value of the incorrect price, and delivery charges where applicable.

  • Warranty

All goods are covered by a minimum of a 12 month return to base warranty at your own cost. The warranty does not cover misuse/accidental or otherwise damage to goods. In the event that goods are found to have a manufacturing fault the cost of returning the goods to us will be refunded. Products such as batteries are not covered under warranty unless they can be shown to be defective. These are considered to be part of the ongoing maintenance required with electronic equipment. In the unlikely event that your goods being delivered are faulty, or if the goods are damaged or accessories missing, you must contact us as soon as possible within a reasonable time following the delivery of your goods. Where possible please sign the courier’s paperwork as damaged.

  • Returns

Your order must be in its original unused condition to be returned unless there is a manufacturer defect. Return must be made within 30 days of purchase, by first emailing the Company to request a return/refund stating the reason for your return and the original receipt.

Return exceptions – some items cannot be returned if they are opened. Please email the Company to check. Products that have been used or altered will not be accepted for return or exchange such as made-to-measure goods, goods made to your specification and goods sourced specifically for you.

Should goods be returned to the Company that are not required, we reserve the right to make a 10% (of the net value) restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling fee that the Customer paid on completion of the order.

If your item is in new condition, you may exchange your item for a different size/product. You will not be subject to a restocking fee in this case, but a return shipping fee will be applied.

  • Customer Support and Service

Any questions or queries relating to your order should be directed to our Sales Team on: 01992 535040 Monday – Friday, 9.00am – 5.00pm or via email:

  • Complaints

We endeavour to respond to all complaints within five working days.

  • Security

This site is SSL Secured. These Terms and Conditions do not in any way affect your statutory rights.