Sales Terms and Conditions

The use of the website, and/or the placing of an order, is subject to your acceptance of these Terms and Conditions.


In these Terms and Conditions, the following expressions are to be understood as defined below:

‘the Company’/’we’ shall mean Drapers Material Handling Ltd; registered office: Plot 4, Unit 1, Warrenwood Industrial Estate, Stapleford, Hertfordshire SG14 3NU.

‘the Customer’ shall mean the person, company or organisation, the user of this website, with whom the contract to sell the goods is made by the Company.

‘the Products’ means the sale and/or supply of goods and/or services that are ordered from the Company’s website or directly via phone/email.


These conditions shall form the basis of the contract between the Company and the Customer for the sale and purchase of products but shall not, in their application, affect the statutory rights of the Customer in any way. These conditions shall apply in their entirety to all quotations made and all orders accepted on behalf of the Company unless specific amendments or changes are agreed in writing on behalf of the Company.

  • Acceptance of Orders

We undertake to acknowledge receipt of the order without any due delay.

No order shall be binding to the Company unless and until it has been acknowledged and accepted electronically or otherwise in writing by the Company.

Orders are accepted on the strict understanding that all liabilities of the Company to the Customer shall be discharged on receipt by the Customer of a satisfactory product made to specification.

Orders are accepted subject to the following terms and conditions which are deemed to be incorporated in all contracts of the Company to sell goods.

  • Privacy

Please refer to our Privacy Policy and Cookie Policy.

  • Prices

Prices are in £ Sterling, for each product online are correct at the time of entering the information onto the system. The purchase price is deemed to exclude Value Added Tax (VAT) and this will be added where applicable. All prices quoted are liable to VAT standard rate as at the date of purchase.

  • Payment

You may order and pay for your order in any of the following ways:

By telephone by pro-forma invoice or via BACS

Unless otherwise agreed, accounts are due and become payable not later than 30 days from delivery of the Company’s invoice.

The Company reserves the right to suspend or terminate supply and credit facilities if payment by any customer is in default.

  • Delivery

Any delivery time referred to in any online quotation or acceptance by the Company shall be deemed to commence from the date of receipt by the Company of an official order electronically signed by the Customer and accepted in writing or by electronic means by the Company.

If delivery is delayed by strikes, fires, accidents, defective materials, or other causes beyond the reasonable control of the Company, a reasonable extension of time for delivery shall be granted to the Company by the Customer.

  • Shortages and Damages on Receipt of Goods

The Customer shall note any claim for short delivery and/or for damage to goods during transit on the delivery note and shall confirm the claim in writing to the head office of the Company within seven days from the date of delivery.

  • Company Guarantee

The Customer shall carry out a thorough inspection of the goods within 7 days after their delivery and shall give immediate written notification to the Company of any defects, faults, short or wrong deliveries that a reasonable examination would reveal.

Subject to compliance with the above requirements which shall be a condition precedent to the Company’s liability, the Company shall, at the Customer’s discretion, replace, or give a refund on, any products which are not satisfactory due to faulty materials or workmanship. The Company shall, however, not be liable for any consequential damage or loss unless such damage was within the prior contemplation of both parties at the time of entering into the contract.

  • Returns

Your order must be in its original unused condition to be returned unless there is a manufacturer defect. Return must be made within 30 days of purchase, by first emailing the Company to request a return/refund stating the reason for your return and the original receipt.

Return exceptions – some items cannot be returned if they are opened. Please email the Company to check. Products that have been used or altered will not be accepted for return or exchange.

Should the goods be returned to the Company, we reserve the right to make a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling fee that the Customer paid on completion of the order.

If your item is in new condition, you may exchange your item for a different size/product. You will not be subject to a restocking fee in this case, but a return shipping fee will be applied.

  • Frustrated or Delayed Delivery

Whilst every endeavor will be made to adhere to quoted delivery times, the Company cannot accept liability for any losses incurred by the Customer that result from delay unless within the prior, reasonable contemplation of both parties when the contract was entered.

Delays shall not entitle the Customer to cancel the order nor to claim for loss of trade, or profits or damages against the Company. In case of delays caused by circumstances beyond its control, including force majeure happenings such as fires, floods, earthquakes, wars, strikes, riots, civil commotions, epidemics and unpredictable natural events beyond the control of the Company or acts of governmental authorities, including supra-national governmental bodies, the Company retains the right to either suspend deliveries or to cancel the contract without liability.

  • Customer Support and Service

Any questions or queries relating to your order should be directed to our Sales Team on: 01992 535040 Monday – Friday, 9.00am – 5.00pm or via email:

  • Complaints

We endeavor to respond to all complaints within five working days.

  • Security

This site is SSL Secured. These Terms and Conditions do not in any way affect your statutory rights.